Returns & Exchanges
At Wild Berry Incense, we want you to be completely satisfied with your aromatic experience. If your order doesn't meet your expectations, we offer a 30-day return policy for unused and unopened merchandise.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Carefully pack the unused incense or accessories in their original packaging to ensure they are protected from damage during transit.
Ship the Items
Affix the provided return label or address the package to our distribution center, ensuring you use a trackable shipping method.
Receive Your Refund
Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing